The terms for using this website, our free audits and client portal, and for our services where no separate agreement has been signed.
1. Who we are
2 Steps Ahead is a trade name of G-Cas B.V., a private limited company under Dutch law, registered with the Dutch Chamber of Commerce (KvK) under number 42008661, VAT number NL869263511B01, with its office at Nicolaas Beetsstraat 216-222, 3511 HG Utrecht, the Netherlands (“we”, “us”).
2. When these terms apply
These terms apply to the use of 2stepsahead.ai, to our free audits and prompt pages, to our client portal at portal.2stepsahead.ai, and to proposals and services for which no separate agreement has been signed.
If you have signed an agreement with us, that agreement applies to the services it covers and takes precedence over these terms. The general terms of our clients do not apply unless we agree to them in writing.
3. Using this website
The content on this website, including articles, figures and examples, is general information about AI search and is not advice for your specific situation. We keep it accurate and up to date, but we cannot guarantee that it is complete or current.
The texts, design, data and graphics on this website are ours or used with permission. You may quote short passages with a link to the source. Do not copy larger parts, or use the website in a way that harms it or its visitors.
4. Free audits
A free audit is free and carries no obligation. It shows how your brand and its competitors appear in the answers of LLMs for a selection of prompts, based on measurements and estimates at a point in time.
Audit pages are private links, protected by a password. They are meant for you and your colleagues. Please do not share the link or password outside your company. We may remove an audit page once it is no longer in use.
5. Client portal
Clients get read-only access to their own results in our client portal, by personal invitation. Keep your sign-in to yourself, and tell us if you think someone else has access. The portal runs on a third-party platform. We may suspend or end access when the engagement ends or when access is misused.
6. Proposals and how work starts
Our proposals are valid for 30 days, unless they say otherwise. Work starts once you accept a proposal or sign an agreement, in writing; an email is enough. Changes to the scope can change the price and planning, and we agree them with you first.
Unless agreed otherwise, a service runs for a minimum of 3 months and then continues month by month, and either party can end it in writing with 1 month’s notice.
7. No guaranteed results
LLMs and search engines generate their answers themselves, and they change over time and differ by user, market and moment. Visibility scores, rankings, mentions and volumes are measurements and estimates, not promises.
We work with due care and to the best of our ability, but we cannot guarantee that your brand will be mentioned, or mentioned in a certain position, or that traffic, leads or revenue will increase. We are not responsible for changes made by the providers of LLMs, search engines or other platforms.
8. Content and third-party platforms
We only publish content that is accurate about you and your product, and you approve content before it is published on your behalf. You remain responsible for the accuracy of the information you give us and for complying with the rules of the platforms you use.
Paid placements in third-party media are only bought with your prior approval and are invoiced at cost. Placements on our own directories are covered by the terms of those websites; where we offer them to clients for free, they run for as long as the engagement does.
9. Fees and payment
All prices are in euros and exclude VAT. We invoice monthly in advance, and invoices are due within 14 days. If an invoice is not paid on time, the statutory commercial interest and reasonable collection costs apply, and we may pause the work until it is paid.
10. Intellectual property
Content we create specifically for you becomes yours once the related invoice is paid. Material you supply remains yours. We keep the rights to our methods, prompt sets, templates, software, the structure of our reports and our know-how. We only name you as a client with your written permission.
11. Confidentiality
We keep information about your business confidential, during the work and for two years after it ends, and use it only to work for you. This does not apply to information that is public or that we must disclose by law.
12. Liability
Our total liability is limited to the fees you paid us in the 3 months before the event that caused the damage. For free services, such as audits and the use of this website, we are not liable for damage. We are not liable for indirect or consequential damage, such as lost profit or revenue, or for the acts of third parties, including LLM providers, search engines and the tools we use.
These limits do not apply to damage caused by intent or deliberate recklessness on our part, or where the law does not allow liability to be limited.
13. Privacy
How we handle personal data is described in our Privacy Policy.
14. Changes
We may update these terms. The date at the top shows the latest version. Changes do not affect agreements already signed.
15. Governing law and disputes
These terms are governed by Dutch law. We first try to solve any dispute together. If we cannot, it is brought before the competent court in the Netherlands. Questions about these terms? Write to info@2stepsahead.ai.
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